This policy is designed to provide you with information about how we use the personal data and information that you provide to us during your use of the www.tactusgroup.com website (the “Site”) and any related communication between us.
Your personal data is ultimately controlled by Tactus Holdings Limited, a company incorporated in England with company number 09611043 (“we” “us” or “our”). Our registered address is 1 Olympic Way, Birchwood, Warrington, WA2 0YL.
What information do we collect from you?
We may collect and process information you’ve provided to us, such as your name, email address, mailing address, and contact details.
You provide us with information about yourself by:
- filling in forms on the Site
- contacting us by phone, email or physical mail
- asking us to contact you
- visiting our offices
- reporting a problem with our Site.
When you visit our Site, we may also collect information about you, including, but not limited to, your IP address or unique device identifier, the cookies you accept and which pages you visit. We may also collect information such as the model of the hardware you are using, your operating system and the browser you use.
How do we use this information?
We use information about you in the following ways:
- For internal purposes, such as website and system administration.
- To carry out data analytics, including which parts of our Site you visit, in order to improve our Site and to improve our customer experience.
- To comply with our legal and regulatory obligations, including for crime and fraud prevention purposes.
On what basis are we entitled to process your data?
We will only use your personal data when the law allows us to. Data protection law sets out a number of different legal grounds upon which data controllers can legally process personal data.
We will process your information on one of the following bases:
- You have given clear consent for us to process your personal data.
- Our legitimate interests, which include:
- developing our products and growing our business
- carrying out data analytics to help us predict future market trends and customer behaviour
- to improve our Site and your experience of using it, including customising your experience
- to understand what you are interested in
- to develop our business and inform our marketing strategy
- to run our business, administer our Site and ensure its security
- to improve service quality and compliance.
In accordance with data protection law, we make sure we consider and balance any potential impact on you and your rights before we process your data for our legitimate interests. If the potential impact on you and your rights overrides our legitimate interests, we will not process your data, unless we are able to do so using a different legal basis.
- Where the processing is necessary to comply with our legal obligations, a court order or to exercise or defend legal claims.
How long we will keep your data for?
If you have provided us with your information so that we are able to contact you, we will keep your information for as long as necessary to resolve your query.
If you visit our office, CCTV recordings are kept for no longer than 90 days.
Anonymised analytics data will be retained in accordance with our data retention policy.
Who do we disclose your information to?
We might, from time to time, share your personal information with any of our subsidiaries.
We may disclose your personal information to third parties:
- if we sell or buy any of our business or assets – we may disclose your personal data to the prospective buyer or seller; or
- if Tactus Group, or substantially all of its assets, are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or safety of Tactus Group.
Do we transfer your data outside of the UK?
At the time of writing this privacy notice, we are not transferring any personal data to any external service providers. We may however begin using service providers in the future if we feel this is appropriate, and they may be based outside the UK. If the service involves the processing of your personal data, this will also involve a transfer of data outside the UK.
If we were to transfer your personal data out of the UK, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; or
- We will use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
Please contact us if you want further information on the specific mechanism used by us when transferring personal data out of the UK.
As a data subject, you have the following rights:
- The right to request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- The right to require the correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
- The right to request erasure of your personal data (commonly known as “the right to be forgotten”). This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it or where you have withdrawn your consent and there is no other legal ground for us to process the data.
- The right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
- The right to request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- The right to object to the processing, on grounds relating to your particular situation, where we are relying on a legitimate interest (or those of a third party). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
- In limited circumstances, you may have the right to request to receive personal data in a structured, commonly used and machine-readable format. You have the right to transmit the data in this format to another data controller.
If you have any questions about how we use your personal data or if you’d like to exercise any of your rights, please contact us. You can get in touch by emailing us at [email protected] or writing to us at the address above.